Hitachi ID Systems, Inc.

Hitachi

Features Self-Service Password Reset
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Self-Service Password Reset

(1)Users who have forgotten a password or triggered an intruder lockout can sign into Password Manager with another form of authentication to perform self-service password reset. Supported authentication factors include answering security questions, using a hardware token (e.g., SecurID, SafeWord), using a biometric sample and smart cards.

Automated password reset allows locked out users to reset their own passwords, effectively addressing the problem of forgotten passwords. Password Manager creates a secure and efficient process for users to reset their passwords, thus minimizing the help desk call volume and time spent with the help desk resetting the passwords.

Once authenticated, users can reset their own passwords without calling the help desk. Tickets can be automatically created on an incident management system.

Self-service password reset is available from:

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User Interfaces

Self-service password reset is available from a web browser, from the workstation login prompt and from a telephone, as described here.