Self-Service Password Reset
(1)Users who have forgotten a password or triggered an intruder lockout can sign into Password Manager with another form of authentication to perform self-service password reset. Supported authentication factors include answering security questions, using a hardware token (e.g., SecurID, SafeWord), using a biometric sample and smart cards.
Automated password reset allows locked out users to reset their own passwords, effectively addressing the problem of forgotten passwords. Password Manager creates a secure and efficient process for users to reset their passwords, thus minimizing the help desk call volume and time spent with the help desk resetting the passwords.
Once authenticated, users can reset their own passwords without calling the help desk. Tickets can be automatically created on an incident management system.
Self-service password reset is available from:
- A web browser
from either the user's own computer or that of a neighbor
- The login prompt
of the user's own workstation
This is possible with a domain-level SKA (secure kiosk account) that does not require a client software installation, a local SKA (secure kiosk account), or a GINA (Graphical Identification and Authentication library) DLL inserted ahead of the existing network client GINA on user workstations.
- A telephone
from which the user dials the help desk
ACD (automatic call distribution),
and is directed to an
IVR (interactive voice response) system that provides a password
reset service
A Password Manager API (application programming interface) allows existing IVR systems to be extended to provide password resets. Hitachi ID Telephone Password Manager, a turn-key IVR system, is also available, using either numeric security questions or biometric voice print verification for caller authentication.
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User Interfaces
Self-service password reset is available from a web browser, from the workstation login prompt and from a telephone, as described here.