Self-Service Password Reset
(1)Users who have forgotten a password or triggered an intruder lockout can sign into Hitachi ID Password Manager (formerly P-Synch) using another authentication factor and resolve their own problem. Non-password authentication options include security questions, voice biometrics, smart cards, hardware tokens and random PINs sent to a user's mobile phone using SMS.
Access to self-service is available from a PC web browser, from the Windows login screen, using a telephone or using the mini web browser on a smart phone.
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User Interfaces
Self-service password reset is available from a web browser, from the workstation login prompt and from a telephone, as described here.