Call Tracking, E-mail Integration


P-Synch has an open architecture to notify other systems of over 116 types of events.

  • Simple configuration specifies what events to capture and what actions to take.
  • Binary integration programs are included for:
    • Assyst
    • Clarify
    • HEAT
    • HP Service Desk
    • Magic
    • Remedy ARS
    • ServiceCenter
    • Siebel ERM
    • Tivoli PM
    • Track-It!
    • Unicenter
  • Open integrations via SMTP, HTTP, HTTPS, XML, ODBC interfaces.