P-Synch Assisted Service Notes

Help desk analysts may:

• Either see, or be required to type answers to caller-authenticating questions.
• Either reset passwords, or reset-and-expire passwords.
• Enable or disable caller access to P-Synch self service.
• Be granted the ability to:
  • See or edit Q&A data.
  • See or edit login ID profiles data.
  • Manage SecurID tokens.