Technology Architecture Telephone Password Reset

Telephone Password Reset Architecture

Users who forgot their passwords can dial an IVR (interactive voice response) system with any telephone and initiate a password reset. Authentication using either touch-tone entry of personal secret information or using voice print verification is supported. Existing IVR (interactive voice response) systems can be extended using a P-Synch® remote API (application programming interface), or ID-Telephony® -- a turn-key IVR (interactive voice response) system specifically designed for password resets -- can be acquired from Hitachi ID.

This is implemented on the network with the following components:

    Telephone access (IVR) architecture diagram (1)

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